Frequently Asked Questions

A project coordinator arrives at your scheduled window, measures every opening with a laser and manual verification, photographs existing conditions, and discusses your priorities. You'll receive a written quote before we leave, or within 24 hours for complex jobs. The quote specifies the product, glass package, installation method, timeline, and total price. In Southwest Ranches and Cooper City, where estate homes often have custom sizes, we sometimes need a second visit to confirm measurements with the manufacturer. Either way, the number you approve is the number you pay.

A typical whole-home window replacement in Pembroke Pines takes 2-4 days for installation, plus 1-2 weeks for custom unit manufacturing after you approve the quote. Single openings or smaller homes in neighborhoods like TownGate can finish in one day. Impact-rated units from PGT or CGI sometimes carry longer lead times during peak season, which we communicate when we quote. We don't ask for full payment until the work passes your inspection and any required city inspection.

We ask homeowners to clear a 3-foot path around each window and remove fragile items from walls. Our crew brings floor protection, drop cloths, and a HEPA vacuum for dust control. In Pembroke Pines homes with tile or wood flooring, we use Masonite boards in high-traffic paths. We don't move heavy furniture, but we can work around pieces if you need assistance arranging that beforehand. The condition of your home matters to us, and we photograph it before we start so there's a record.

Yes, we pull all required permits and schedule inspections for every job that needs them. Pembroke Pines requires permits for window and door replacement when the opening size changes or when impact-rated products are installed. We include permit costs in your written quote and meet the inspector on your behalf. In our experience, Pembroke Pines building department inspectors are thorough about fastener patterns and flashing details, especially on second-story installations. We know their checklist and build to it the first time.

We install PGT and CGI for impact-rated aluminum and vinyl windows, plus ViewLux for homeowners who want maximum visible glass area with slim frames. These brands have proven track records in South Florida's salt air and hurricane exposure. We don't push one brand for every house. A home near the Everglades edge in Weston faces different wind-borne debris requirements than an interior Miramar lot, and we specify accordingly. Every quote names the exact series and options, not just the brand.

Impact windows have laminated glass that holds together when struck, plus reinforced frames tested to missile-impact standards. Non-impact windows rely on shutters or panels for storm protection. In Pembroke Pines, the Broward County building code requires impact-rated products for most replacements, though some interior renovations may qualify for exceptions. Impact windows also reduce outside noise, which matters on busy corridors like Pines Boulevard or Flamingo Road. We verify your home's code requirements during measurement and quote only what's required or what you specifically request.

We can match or improve on most existing styles. Single-hung, horizontal roller, casement, and picture windows are all available across our brands. In older Pembroke Pines subdivisions like Pembroke Lakes, we've replaced original aluminum single-hungs with modern vinyl versions that replicate the sightlines while adding insulation. For historic or architectural review districts, we can source custom profiles. Photos of your current windows help us specify the right replacement, so we always photograph during estimate.

Yes, we install both sliding glass doors and hinged French doors, including multi-panel systems for patio openings. PGT and CGI both make impact-rated sliding doors with narrow stiles that maximize the glass area, which is the whole point of a patio door. In Cooper City and Southwest Ranches, we've installed 12-foot sliding systems that open entire walls to pool decks. The hardware, track system, and weatherstripping get the same detailed specification as our windows, and every door is adjusted for smooth operation before we leave.

Every professional working under our name is required to hold the license and insurance Florida requires for window and door installation. That includes general liability coverage and workers' compensation. We don't send crews who can't produce current documentation. Haven Standard Clause 3 requires verified crews, and we keep license numbers on file for every installer who works in Pembroke Pines, Miramar, or any city we serve. You can request verification at any time.

The crews who install in Pembroke Pines are independently contracted professionals who have agreed to work under the Haven Standard. We don't claim they're employees, and we don't pretend we invented the labor model. What we do is verify: every installer must carry their own license and insurance, pass a background check, and work to our written specification. The franchisee, Sonia Raman, knows the regular crews by name and inspects jobs personally. The documentation system proves what was done, not who signed the paycheck.

The Haven Standard is the five-clause promise that governs every Sightline job: Have it in writing, Arrive on schedule, Verified crews, Evidence on every job, and No surprises. It was developed after our founder spent a decade watching other companies break promises between quote and invoice. In Pembroke Pines, that means your quote is your contract, your installer texts when they're en route, your job is photographed before and after, and the price doesn't change unless you change the scope. We've fitted 18,000+ windows and doors since 2012 under this standard.

Board the opening from the inside with plywood screwed into the framing, then call us during business hours to schedule permanent replacement. We don't recommend removing broken glass yourself, especially from impact-rated units where the laminate may still be holding shards in place. Our hours are Monday through Friday 7:00 AM - 8:00 PM, Saturday and Sunday 8:00 AM - 8:00 PM. For after-hours emergencies, secure the opening and contact us first thing. We prioritize storm damage in our schedule and keep common sizes in mind for faster turnaround.

We can typically measure and quote within 1-2 business days, with standard-size replacements installed within 1-2 weeks of approval. Custom sizes or specialty glass may extend that timeline. In Pembroke Pines, we've replaced sliding doors in TownGate and SilverLakes within a week when the opening was standard and the homeowner approved immediately. We don't promise same-day installation, planned construction work takes planning, but we do keep you informed of manufacturing and delivery status throughout.

We're open Saturday and Sunday 8:00 AM - 8:00 PM for estimates and consultations. Installation crews typically work weekdays, but weekend installs can be arranged for special circumstances with advance scheduling. Many Pembroke Pines homeowners prefer Saturday morning estimates so both decision-makers can be present. We text your technician's name and ETA when they're on the way, Haven Standard Clause 2, so you're not waiting around.

Every installation carries a written workmanship warranty, and every product carries the manufacturer's warranty, which we register for you. PGT and CGI offer limited lifetime warranties on vinyl frames and glass seal failure. ViewLux has its own coverage terms, which we include in your quote packet. Haven Standard Clause 1 requires that warranty terms be in writing before work starts, so there's no confusion about what's covered. We also document the installation with photos, which protects both of us if a claim ever arises.

Call our office at (754) 219-8346 and a coordinator will log your concern and schedule a technician to inspect. Common post-install issues in South Florida include weep hole clogging from pollen, which we show you how to clear, and sealant settling in extreme heat, which we repair under warranty. We don't disappear after the final payment. The Haven Standard requires evidence on every job, so we have photos of how your windows were installed and can diagnose most issues without a return visit.

Your written quote is fixed unless you change the scope. Haven Standard Clause 5 is No surprises: no door upsell, no scope creep, no "while we're in here." The only way the price changes is if you request additional work or if concealed damage is found, like rotted framing behind a window we couldn't see during measurement. In that rare case, we photograph the damage, explain the repair, and quote it separately before proceeding. You approve every dollar.

Because we put the price in writing before you commit, show up when we say we will, and leave proof of what we did. The sightline is the visible edge of glass in your frame, the part you actually see, and that's what you're paying for, not our sales pitch. Sonia Raman leads our local branch with the backing of a brand that's fitted 18,000+ units since 2012. We're not inventing a story, we're applying a standard that was built because the old way didn't work.

Written by Sonia Raman, Owner at Sightline Windows & Doors, serving Pembroke Pines since 2012.